Retail Manager, Boston Logan

Employment Type

: Full-Time


: Miscellaneous

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Our Exciting Work Environment

Do you love meeting new people every day and thrive in a fast pace environment? Are you a strong, hands-on manager with food and beverage experience who loves to lead and develop teams? Then come join Delaware North Travel Hospitality where you can be part of all the excitement at one of our airport locations!

Boston Logan International Airport is New England's primary airport and one of the nation's busiest transportation hubs. Delaware North will bring its world-class travel hospitality expertise to the 36 million-plus travelers who pass through the airport each year with a wide array of new food, beverage and retail offerings that are true taste of Boston. Full and quick-service restaurants and retail will be located throughout the airport, with locations in multiple-terminals such as Wpizza, Pei Wei, Alta Strada, B Good Burgers, Tico Tacos, Boston Celtics Bar, Boston Bruins bar, North End Bar, Mija Cantina, Monica's Mercato and New Balance.

The Opportunity

The successful Retail Manager will work closely with the Airport General Manager to ensure effective Retail Operations of New Balance. Specific duties include:

  • Direct the activities of all shift supervisors and unit personnel as required; evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, duties and activities; handle disciplinary matters.
  • Develop and implement standards of quality and performance in all departments, in all phases of the operation by analyzing and preparing various operational reports; keep records pertaining to purchases, sales and requisitions. Use data to develop more efficient procedures.
  • Manage the P&L's
  • Manage labor, inventory and ordering process
  • Maintain positive customer relations by ensuring efficient, quality service and products.
  • Determine quantities of related products required; purchase products on behalf of the company, receive merchandise, verifying receiving slips and forwarding invoices; verify inventory, following established company guidelines; ensure product quality; control costs


  • Bachelor's degree with emphasis in business or food service management preferred and 5+ years of retail management experience
  • Knowledge of food preparation and inventory control procedures.
  • Excellent oral and written communication skills.
  • Strong P&L knowledge
  • Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment
Who We Are

Take your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


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