Mobile Technology Engineer

Employment Type

: Full-Time


: Miscellaneous

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The Colleague Technology Services Desktop Engineering performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to participate in the evolution of end user computing technology across the enterprise. Collaborates and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.

The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model. The Colleague Technology Desktop Engineering applies this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.

Technology Scope of Position
Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, image, device management, group policies, browsers, printers and administrative scripting. 

Solid knowledge of the following product space including Windows platform, MacOS, iOS, Android, PowerShell/VBScript, BlackBerry, JamF

Primary Responsibilities
Build and maintain an Enterprise mobile device management program 

Configure MDM/MAM solutions for Bring Your Own and corporate devices

Develop unique solutions for tablets, and phones in the banking and retail space

Develop automate tools for information gathering and configuration changes to the mobile environment

Provide guidance and recommendation for user and machine group policies

Provide training and guidance for MacOS

Maintain distribution points across all sites including vendor sites when necessary

Work closely with Application teams to test and approve new software being added to devices

Develop standards and create documentation for the use of mobile devices

Participate in Beta programs for early releases of iOS and MacOS

Collaborate with the Colleague Technology architecture, engineering and risk and service design teams to ensure desired outcomes are met in the context of the overall business and technology strategic vision.

Collaborate with Program Management to report project status and when necessary escalate issues and risks. 

Closely partner with peers to ensure colleague experience and service design best practices are delivered across the plan/build/run/refresh/retire lifecycle.

Troubleshoot complex application issues within the end user environment

Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations

Provide input and/or direct teammates handling critical incidents, outages and root cause analysis.

Maintain currency in end user market trends and participate in industry workgroups as needed.

Work Location
Position is based in Dedham, MA with a Flex schedule

5 to 10 years’ experience working on mobile technologies, implementing solutions and maintaining its currency

Proficiency in mobile device management solutions, Intune, Blackberry, Mobileiron or Airwatch

Proficiency on MacOS and iOS platforms configurations

Knowledge of mobile device across vendors such as Samsung, Microsoft, Apple

Proven experience working on unique design for tablets in the retail space

Proficiency using Apple Configurator and implementing solutions

Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management

Process oriented and can document work processes and workflows

Able to succeed and  integrate into a fast paced environment

Knowledge on building and configuring SCCM/Intune, building task sequences and deployments

Proficiency knowledge on encryption tools and its management MBAM, Checkpoint, Sophos

Basic code skills in one of the following languages PowerShell/VBScript/Python

Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices

Basic knowledge of Agile ceremonies and experience working on an environment where Agile practices were implemented

Applicable certifications in end user technology may include Microsoft, Apple, and Citrix. Associates degree in IT or a STEM discipline. 10+ years of computer systems experience 

Experience working on high regulated environment, financial, banking, healthcare is a plus

Bachelor’s degree in engineering, IT, or related discipline 

Certification is a plus but not required

Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

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